Shipping and Return Policy
Shipping Policy
- Please allow up to 4 working days for delivery.
- Stock is subject to availability.
Return Policy
- We are unable to issue refunds but we will gladly exchange or issue credit for any items we are unable to fulfill.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hollywoodsaonlineshop@gmail.com. Please note that returns will need to be sent to the following address: 30 Rustenburg road, Krugersdorp West,1739, Gauteng , South Africa
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hollywoodsaonlineshop@gmail.com.
Or call us on the below numbers:
(011) 660-4250 / (011) 660-8605
Costume Rental (cell/whatsapp) +27 (0) 84 770 4697
Hollywood Head Office (cell/whatsapp) +27 (0) 63 683 0825
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We are unable to issue refunds but we will gladly exchange or issue credit for any items we are unable to fulfill.
We will notify you once we’ve received and inspected your return, and let you know if the exchange or credit was approved.